Administrator
Staff Member
My experience with Crossings.com (supposedly a Christian book club).
First, I joined because the deal seemed unbeatable. Low and behold it was more of a beating in the end. I had ordered my first required order of 5 books and paid immediately online for that oder. Next thing you know I am getting a bill for $75 and change for 3 books that I NEVER ordered. Customer service said I did not respond to a mailing to refuse the order before they shipped it. What kind of unethical practice is this? I have obligated to respond to a mailing to refuse an order of their choice?
They threatened me with collections and bad credit on my credit report with the 3 major credit beareaus. I decided to finally just pay of the $75 and get it over with. What happens now? One week later I get *** FIVE BOXES *** (not books, BOXES) of orders once again that I never ordered NOR did a "mailing" come in for me to refuse. Naturally, the invoices were in the boxes the same.
$42.31
$35.80
$39.06
$35.80 (yet the box labeled "free book inside")
Keep in mind the $75 and change I paid for 3 other books they sent me without my ordering them.
This company is nothing but a fraud and crooks. I am left with no choice but to contact a lawyer about this to protect my credit report. This is disgusting.
I highly suggest you stay away from the crooks and stick with a local bookstore. This company pulls unethical, manipulative tactics and just a bunch of liars. There are no phone numbers for contact either, no responses to email as well.
Taken from their "member agreement":
Begin by selecting your 4 books for $.99 . Plus, get a FREE book! You will be billed (including $10.96 shipping and handling for your introductory package) when your membership has been approved. All we ask is that you agree to buy just 4 more books at regular club prices during your membership. Take up to 2 years! Of course, you can order more books than 4 and save up to 40% on all of them. You fulfill your membership commitment when you buy 4 more books, and you may cancel at any time after that.
No kidding! So suddenly I have nealry two dozens books in less than 3 months? Funny.
Reduce your Commitment NOW
Select an additional book now for just $5.99 (plus shipping and handling), and reduce your commitment to only 3 more books over the next 2 years!
They obligated me, without my actual order - and done this for me about 4 times over now.
Ordering is risk-free. If you want the Featured Selections, do nothing; we'll send them to you automatically. If you want another book - or no book at all - reply by the specified date via the website or by returning the reply card enclosed with every catalog. You'll always have 10 days to decide. If your member reply card is late and unwanted books arrive, you can return them at our expense and we'll credit your account.
Well, apparently they do not acknowledge that when done online nor reply to emails. How should one proceed thereafter?
Crooks!
I hope this is a reasonable warning for you all. These "member clubs" are just ridiculous and all full of hidden games.
First, I joined because the deal seemed unbeatable. Low and behold it was more of a beating in the end. I had ordered my first required order of 5 books and paid immediately online for that oder. Next thing you know I am getting a bill for $75 and change for 3 books that I NEVER ordered. Customer service said I did not respond to a mailing to refuse the order before they shipped it. What kind of unethical practice is this? I have obligated to respond to a mailing to refuse an order of their choice?
They threatened me with collections and bad credit on my credit report with the 3 major credit beareaus. I decided to finally just pay of the $75 and get it over with. What happens now? One week later I get *** FIVE BOXES *** (not books, BOXES) of orders once again that I never ordered NOR did a "mailing" come in for me to refuse. Naturally, the invoices were in the boxes the same.
$42.31
$35.80
$39.06
$35.80 (yet the box labeled "free book inside")
Keep in mind the $75 and change I paid for 3 other books they sent me without my ordering them.
This company is nothing but a fraud and crooks. I am left with no choice but to contact a lawyer about this to protect my credit report. This is disgusting.
I highly suggest you stay away from the crooks and stick with a local bookstore. This company pulls unethical, manipulative tactics and just a bunch of liars. There are no phone numbers for contact either, no responses to email as well.
Taken from their "member agreement":
Begin by selecting your 4 books for $.99 . Plus, get a FREE book! You will be billed (including $10.96 shipping and handling for your introductory package) when your membership has been approved. All we ask is that you agree to buy just 4 more books at regular club prices during your membership. Take up to 2 years! Of course, you can order more books than 4 and save up to 40% on all of them. You fulfill your membership commitment when you buy 4 more books, and you may cancel at any time after that.
No kidding! So suddenly I have nealry two dozens books in less than 3 months? Funny.
Reduce your Commitment NOW
Select an additional book now for just $5.99 (plus shipping and handling), and reduce your commitment to only 3 more books over the next 2 years!
They obligated me, without my actual order - and done this for me about 4 times over now.
Ordering is risk-free. If you want the Featured Selections, do nothing; we'll send them to you automatically. If you want another book - or no book at all - reply by the specified date via the website or by returning the reply card enclosed with every catalog. You'll always have 10 days to decide. If your member reply card is late and unwanted books arrive, you can return them at our expense and we'll credit your account.
Well, apparently they do not acknowledge that when done online nor reply to emails. How should one proceed thereafter?
Crooks!
I hope this is a reasonable warning for you all. These "member clubs" are just ridiculous and all full of hidden games.
Last edited by a moderator:
:boy_hug: Mike